Please read carefully!

At Arndt’s Towing & Recovery, we take your privacy seriously. Whether you’re requesting emergency towing on I-94 or just browsing our website, we want you to know that your personal information is handled responsibly, securely, and lawfully.

This Privacy Policy outlines what data we collect, how we use it, and your rights.

Information We Collect

We collect only the necessary information required to serve our customers efficiently. This may include:

  • Name
  • Phone number
  • Email address
  • Vehicle make/model
  • Service location/address
  • Payment details (securely processed)
  • Browser type, IP address, and usage data (via website analytics)

We do not knowingly collect data from children under 13.

How We Use Your Information

We use your information to:

  • Provide towing and roadside assistance services
  • Respond to service requests and questions
  • Process secure payments
  • Send appointment confirmations or updates
  • Improve our website performance and customer experience
  • Comply with legal and insurance documentation requirements

We do not sell, rent, or trade your personal information to third parties—ever.

How We Protect Your Data

We use secure servers, SSL encryption, firewall protection, and limited employee access to safeguard your information. Payment data is processed through PCI-compliant platforms.

Third-Party Services

We may use trusted third-party tools like:

  • Google Analytics (for website usage data)
  • Payment gateways (e.g., Square, Stripe)
  • Google Business Profile features

These platforms may collect anonymized data to help us serve you better. They follow their own privacy policies, which we encourage you to review.

Cookies & Tracking Tools

Our website may use cookies or similar tracking to:

  • Measure visitor traffic
  • Improve loading speed and functionality
  • Personalize your online experience

You can manage cookie preferences via your browser settings.

Data Retention

We retain customer information only as long as necessary for:

  • Fulfilling service-related transactions
  • Legal compliance
  • Insurance documentation
  • Business records

After this, your data is securely deleted or anonymized.

Your Rights

You have the right to:

  • Request access to your personal data
  • Correct any inaccurate information
  • Request deletion of your data (where applicable)
  • Withdraw consent to data processing

To exercise any of these rights, contact us at info@arndtstowingandrecovery.com.au or call 269 397 2841.

Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in the law or how we operate. Any updates will be posted on this page with a new effective date.

Contact Us

Questions? Concerns? We’re here to help. Reach out anytime.

Arndt’s Towing & Recovery
📍 43910 30th St Lot 12, Paw Paw, MI 49079
📞 (269) 655-4123
📧 info@arndtstowingandrecovery.com.au